Your Account Rights & Responsibilities
You can request account closure through your settings or contact our support team. We'll verify your identity, process any outstanding withdrawals, and close your account within five business days. Your transaction history remains on file for compliance purposes.
Yes. Go to your wallet settings and update your DANA, OVO, GoPay or QRIS details. We'll verify the new method matches your registered name before your next withdrawal. Changes take effect immediately for deposits but withdrawals use the verified method on file.
Contact support with your transaction ID and the payment method used. We'll investigate within 48 hours and either confirm the transaction, reverse it or escalate to your payment provider if the issue is on their end.
We retain closed account records for seven years for tax and regulatory compliance. You can request deletion of certain personal details after closure, but transaction history and account activity logs are kept as required by local law.
No. Our terms require one account per person. Multiple accounts linked to the same identity, payment method or device will be suspended. If you accidentally created duplicates, contact support to merge or close the extra accounts.
We notify you of material changes via email at least 30 days before they take effect. If you disagree, you can close your account without penalty. Continued use of your account after the notice period means you accept the updated terms.
Access depends on local law. We may restrict access to certain games or regions based on your location, payment method or account history. Check your account dashboard for any active restrictions and contact support if you believe a restriction was applied in error.
